Last Updated: June 12, 2026

At Techrys Store, we are committed to providing quality technology products and excellent customer service. This Warranty Policy explains the warranty coverage available for products purchased through our website.

1. Warranty Coverage

Eligible products sold by Techrys Store may be covered by either:

  • Manufacturer’s Warranty
  • Seller’s Limited Warranty
  • Both Manufacturer’s and Seller’s Warranty, where applicable

Warranty coverage varies by product and will be specified on the product page or included with the product documentation.

2. Warranty Period

Unless otherwise stated on the product page, warranty periods are generally as follows:

Product Category Warranty Period
Mobile Phones Manufacturer Warranty
Smart Watches 3 – 12 Months
Earbuds & Headsets 1 – 6 Months
Power Banks 3 – 12 Months
Chargers & Adapters 1 – 3 Months
Computer Accessories 3 – 12 Months
Smart Home Devices 3 – 12 Months

Warranty periods begin from the date of delivery.

3. What Is Covered

This warranty covers:

  • Manufacturing defects
  • Faulty workmanship
  • Hardware failures occurring during normal use
  • Defective materials
  • Products that fail to operate according to the manufacturer’s specifications under normal usage conditions

If a product is confirmed to be defective within the warranty period, Techrys Store may, at its discretion:

  • Repair the product
  • Replace the product
  • Provide a replacement of equal value
  • Issue store credit
  • Issue a refund where appropriate

4. What Is Not Covered

The warranty does not cover:

  • Accidental damage
  • Physical damage
  • Water or liquid damage
  • Fire damage
  • Electrical surge damage
  • Misuse or abuse
  • Unauthorized repairs or modifications
  • Cosmetic damage such as scratches, dents, or discoloration
  • Damage caused by improper installation
  • Normal wear and tear
  • Damage resulting from failure to follow manufacturer instructions
  • Lost or stolen products

5. Dead-on-Arrival (DOA) Products

If a product arrives defective or fails to function upon first use, customers must report the issue within 48 hours of delivery.

After verification, Techrys Store may provide:

  • Replacement
  • Repair
  • Refund

depending on product availability and circumstances.

6. Warranty Claim Procedure

To initiate a warranty claim:

Step 1

Contact our support team at:

Email: support@techrys.store

Step 2

Provide the following information:

  • Full name
  • Order number
  • Product name
  • Description of the issue
  • Photos or videos showing the defect
  • Proof of purchase

Step 3

Our support team will review the claim and provide further instructions.

7. Product Inspection

All returned products submitted under warranty are subject to inspection.

If inspection determines that the issue is not covered under this Warranty Policy, the warranty claim may be denied.

8. Replacement Products

Replacement products may be:

  • New
  • Refurbished
  • Equivalent models with similar specifications

depending on stock availability.

9. Shipping for Warranty Claims

Customers may be responsible for shipping products to our inspection center unless otherwise stated.

If the warranty claim is approved, Techrys Store may cover the cost of shipping the repaired or replacement product back to the customer.

10. Limitation of Liability

To the maximum extent permitted by law, Techrys Store’s liability under this Warranty Policy shall be limited to the repair, replacement, refund, or store credit value of the affected product.

We shall not be liable for:

  • Loss of data
  • Loss of business
  • Loss of profits
  • Indirect damages
  • Consequential damages arising from product failure

11. Consumer Rights

This Warranty Policy provides additional benefits and does not limit any rights that customers may have under applicable consumer protection laws.

12. Changes to This Policy

Techrys Store reserves the right to modify this Warranty Policy at any time. Updated versions will be published on our website.

13. Contact Information

For warranty-related inquiries, please contact:

Techrys Store

Email: support@techrys.store

Website: https://techrys.store

Business Address: #45 Woji By Trans Amadi Port Harcourt, Rivers State, Nigeria.

Phone Number: +234 70800 80333